Delivery Options (UK Mainland)
Standard Delivery (Royal Mail) - £3.50
- UK MAINLAND ONLY
- Excluding Sundays and Bank Holidays
Royal Mail Track 24 - £4.50
- Tracked 24 up to a 3 Working Day Service when placing an order before 3pm (not guaranteed)
- Orders placed after 11am for Track 24 on a Saturday will be dispatched on the following Monday.
- Excludes Bank Holidays
- Excluding Highlands & Islands where this can be up to 5-7 working days.
Next Working Day Service DPD (1-2 working day service) - £5.50
- Orders placed before 3pm Monday-Thursday qualify for a 1-2 working day service (Excluding Scottish Highlands & Islands)
- Orders placed after 2pm on a Saturday will be dispatched on the following Monday.
- Excludes Bank Holidays
- This is not a guaranteed service
Saturday Next Working Day Service DPD - £6.50
- Service available for orders placed from 3pm Thursday to 3pm Friday.(Excluding Scottish Highlands & Islands)
- Excludes Bank Holidays
- This is not a guaranteed service
Click & Collect
- Approx. 48-72 hour turnaround.
- Click and Collects must be collected within 14 days from day of purchase.
- Further information on Click & Collect can be located by clicking the following link: (click here)
- The following postcodes qualify for the Click & Collect Service: DN1 DN2 DN3 DN4 LN11
International Shipping
Europe
International Shipping Europe - FEDEX - £14.99
- 5-10 working days service
- Duties & Customs is charged at checkout
Rest of the World
International Shipping Rest of the World – FEDEX - £24.99
- 7-10 days service
- Duties & Customs is charged at checkout
Order Tracking
Once your order has been dispatched, you will receive a confirmation email from Tilletts with your tracking number and link to follow your parcels journey.
For Next Day Delivery orders, DPD will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with DPD themselves.
Refunds
Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:
- The courier has attempted delivery but has unfortunately missed you.
- The courier has for unforeseen circumstances been unable to reach you
- Vehicle breakdowns
- Unable to locate your address
- Incorrect address provided
Orders Delivered in Safe Place Or With A Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.
